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How can I close my account?
Some traders get too involved in trading and aren't able to stop, which leads them to make reckless investments over and over again. If you need to take a break and stop trading for a while, you can close your account in the settings in your profile. The "Close Account" button is at the very bottom of the page. Please note: After you close the account, you can't open your profile or trade on the platform. Go to settings
I have a virtual card that I can't verify. What should I do?
In that case, everything will depend on your bank. If you have access to the card, just send us a screenshot of it so we can verify it. Some applications do not allow the capture (screenshot), in this case you will need to contact your bank to get the screenshot or use another device to photograph the card in question. If you have access to the images via web/browser, make sure that you capture the entire browser page, not just the image of the card.
How do I change my home address?

To change your address, please send an official request to docs@iqoption.com. Make sure to indicate both your old and new address in the email.

After this, upload a document in your profile to confirm your intention to change the address.

You can check an example of a valid ID/driving license here. Also, here is how a valid passport looks like.

Once your document is uploaded, let us know of it in the chat. We will gladly change your address for you.

How do I unsubscribe from emails?
Every email message has an Unsubscribe link at the bottom. It only takes one click to stop getting our emails. You can also set this in your profile. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the E-mail settings tab, where you can choose which types of notifications you want to receive from us. Go to the e-mail settings
I forgot my password. What should I do?
When you sign in to the site or app, you can click the "Forgot your password?" link and enter the email address you used for registration. You will get an email message with a link for setting a new password.
Inactivity fee. Do you have fees?
As per our Terms and Conditions (item 7. Charges and Fees), if no operations are performed on the Company's trading platform by the Client for 90 (ninety) calendar days in a row (hereinafter referred to as “Inactive Account”), the Company shall be entitled to apply a service fee for the Inactive Account in the amount of 10 euro to the unused balance of the Client’s account. The annual fee will not be more than the total balance of the Client’s account.
How do I change my phone number?

We kindly draw your attention to the fact that we cannot change your phone number. We can only delete the old phone number.

Please send your request to docs@iqoption.com, indicate the last 3 digits of the phone number in the letter and let us know once you send it.

How can I secure my account?
To secure your account, use 2-step authentication. Each time you log in to the platform, the system will require you to enter a special code sent to your phone number. You can activate the option in the Settings.
How can I change the time zone of my account?
To change the time zone, go to the traderoom and click the gear icon in the bottom right corner of the page. Choose the appropriate time zone.
How can I log out of my account?
To log out of your account, go to the main page and scroll down the page. Click the Log Out button and you will be logged out.
How do I change the name in my personal information?

All our traders are required to use only real personal data. If your account has already been verified, you can’t change your last name, first name, or other existing information. If you haven’t verified your account yet or haven’t finished the verification process, please note that we need only real personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in the personal settings.

In order to change your first and/or last name, send an official request to docs@iqoption.com.

After this, upload a document in your profile to confirm your intention to change your data.

You can check an example of a valid ID/driving license here. Also, here is how a valid passport looks like.

If you deposited funds with a bank card (cards), email us photos of the front and back of your bank card(s) (be sure to hide your CVV number and keep visible only the first 6 and the last 4 digits of your card number). Make sure that your card is signed. Here is an example of a valid card picture.

After this is done, please let us know here in the chat. We will gladly change your data for you.

What should I do if I can't log into my account?

- If you see the message "login limit exceeded", it means that you have entered an incorrect password several times in a row. Please wait for a while before trying to log in again. If you are not sure whether your password is correct, use the "forgot password" option on our login page. The system will send instructions on how to restore your password to the email address that you used for registration on the platform.

- If you registered via a social network, then you need to create a password using the web version in order to access the desktop app. You can create a password by using the "forgot password" option on our login page. You need to provide the email that is linked to your social network account. The recovery link for a password will be sent to that email. After this is done, you will be able to log into your desktop app using this email and new password.

- If you forgot your password, use the "Forgot password" option on our login page. The system will send instructions for restoring your password to the email address that you used for registration on the platform.

How can I hide my real name?
If you don't want your name to be visible in chats and tournaments, you can generate a random name in your profile. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, open the Settings tab and scroll down to the "Public Profile Settings" section. Here you can generate a name to use, and no one will see your real name. Go to the name settings
How can I change the currency of my account?

The account currency is set during the very first attempt to make a deposit. For example, if you used US dollars to make your first deposit, the currency of your account will be USD. Your first deposit plays a vital role because once you have made the deposit, it will not be possible to change the currency.

If you were unaware of this rule, then the only option is to open a new account and deposit with the currency you intend to use. Remember that once you create a new account, you must block the previous account after withdrawing your funds.

I used a nickname to create the account, now I can't verify it. What should I do?
You will need to change your registration data, since we cannot verify your account that way. Contact support to let them know each step that needs to be done.
How can I take part in public chats?
The client will need to make at least one (1) deposit in his/her trading account and as a minimum to reach the amount of 300$ in volume (three hundred dollars or the equivalent amount in another currency).
How do I check the session history of my account?
Information about the use of your account is given in your Profile. There you will find the details of the last activity on your account.
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Risk Warning
The Financial Products offered by the company include Contracts for Difference ('CFDs') and other complex financial products. Trading CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, CFDs may not be suitable for all investors because it is possible to lose all of your invested capital. You should never invest money that you cannot afford to lose. Before trading in the complex financial products offered, please ensure to understand the risks involved.
You are granted limited non-exclusive non-transferable rights to use the IP provided on this website for personal and non-commercial purposes in relation to the services offered on the Website only.
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