To change your address, please send an official request to email@example.com. Make sure to indicate both your old and new address in the email.
After this, upload a document in your profile to confirm your intention to change the address.
Once your document is uploaded, let us know of it in the chat. We will gladly change your address for you.
We kindly draw your attention to the fact that we cannot change your phone number. We can only delete the old phone number.
Please send your request to firstname.lastname@example.org, indicate the last 3 digits of the phone number in the letter and let us know once you send it.
All our traders are required to use only real personal data. If your account has already been verified, you can’t change your last name, first name, or other existing information. If you haven’t verified your account yet or haven’t finished the verification process, please note that we need only real personal data in order to provide fast withdrawals and ensure the security of your funds. Contact Support if the data that you have already given us is incorrect. If you want to hide your real name from other traders, you can generate a random name in the personal settings.
In order to change your first and/or last name, send an official request to email@example.com.
After this, upload a document in your profile to confirm your intention to change your data.
If you deposited funds with a bank card (cards), email us photos of the front and back of your bank card(s) (be sure to hide your CVV number and keep visible only the first 6 and the last 4 digits of your card number). Make sure that your card is signed. Here is an example of a valid card picture.
After this is done, please let us know here in the chat. We will gladly change your data for you.
- If you see the message "login limit exceeded", it means that you have entered an incorrect password several times in a row. Please wait for a while before trying to log in again. If you are not sure whether your password is correct, use the "forgot password" option on our login page. The system will send instructions on how to restore your password to the email address that you used for registration on the platform.
- If you registered via a social network, then you need to create a password using the web version in order to access the desktop app. You can create a password by using the "forgot password" option on our login page. You need to provide the email that is linked to your social network account. The recovery link for a password will be sent to that email. After this is done, you will be able to log into your desktop app using this email and new password.
- If you forgot your password, use the "Forgot password" option on our login page. The system will send instructions for restoring your password to the email address that you used for registration on the platform.
The account currency is set during the very first attempt to make a deposit. For example, if you used US dollars to make your first deposit, the currency of your account will be USD. Your first deposit plays a vital role because once you have made the deposit, it will not be possible to change the currency.
If you were unaware of this rule, then the only option is to open a new account and deposit with the currency you intend to use. Remember that once you create a new account, you must block the previous account after withdrawing your funds.