Use your computer to deposit and it should work right away!
Clear temporary internet files (cache and cookies) from your browser. To do this, press CTRL+SHIFT+DELETE, choose the time period ALL, and select the option to clean. Refresh the page and see if anything changed. For complete instructions, see here. You can also try using a different browser or a different device.
Deposits might be declined if you entered the wrong 3-D Secure code (the one-time confirmation code sent by the bank). Did you get a code via SMS message from your bank? Please contact your bank if you didn't get one.
This might happen if the "country" field is empty in your information. In this case, the system doesn't know what payment method to offer, because available methods differ by country. Enter your country of residence and try again.
Some deposits might be declined by your bank if they have restrictions on international payments. Please contact your bank and check this information on their side.
You are always welcome to make deposits from an e-wallet instead.
You can easily register with any of them online for free, and then use your bank card to add money to the e-wallet.
You can only set the currency once, when you make the first deposit attempt.
You will not be able to change the currency of your real trading account, so please make sure you choose the correct one before you click "Proceed to payment".
You can deposit in any currency and it will be automatically converted to the one you chose.
IQ Option company is not able to debit your account without your authorization.
Please make sure that a third party doesn't have access to your bank account or e-wallet.
It's also possible that you have several accounts on our website.
If there's any chance that someone got access to your account on the platform, change your password in the settings.
Choose your payment method here
The minimum deposit is 10 USD/GBP/EUR.
Many of our traders prefer using e-wallets instead of bank cards because it's faster for withdrawals.
And we have good news for you: We don't charge any fees when you make a deposit.
Recently, this problem has affected not only you but other traders as well. The problem was caused by the Neteller administration when they attempted to categorize their wallet into different accounts for storing money, such as purchasing goods, online payments, gambling and non-gambling purposes. For some reason, our company has been placed under "gambling purposes" in the Neteller wallet. So in order to complete a transfer to our platform, you need to have money on your gambling account in Neteller. Please transfer money within Neteller and try making a deposit from the gambling account. It should go through after that.
You can use only Mastercard to make a deposit into a gambling account.
However, please be aware that IQ Option has no relation to gambling. We have contacted Neteller to resolve this issue and place payments to IQ Option under a different category of payments.
For Skrill and Neteller, starting from November 28, please check the country where your account was registered in the payment system. If the account country in Skrill and Neteller is different from the country where IQ Option account is registered, there might be some issues with depositing and withdrawing funds. In order to prevent them, please contact the support service of your e-wallet.
Your deposit attempt might be declined because of the wrong Neteller security code. In this case, you need to retrieve the code from your Neteller account as shown on the screenshot. You will receive a new code by email (each code is valid for 24 hours only). Make another deposit attempt entering your Neteller email address and the new security code. Payment should go through.