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Depositing funds

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Can I deposit using someone else's account?
No. All deposit means must belong to you, as well as the ownership of cards, CPF and other data, as stated in our Terms and Conditions.
I have problems depositing via card

Use your computer to deposit and it should work right away!

Clear temporary internet files (cache and cookies) from your browser. To do this, press CTRL+SHIFT+DELETE, choose the time period ALL, and select the option to clean. Refresh the page and see if anything changed. For complete instructions, see here. You can also try using a different browser or a different device.

Deposits might be declined if you entered the wrong 3-D Secure code (the one-time confirmation code sent by the bank). Did you get a code via SMS message from your bank? Please contact your bank if you didn't get one.

This might happen if the "country" field is empty in your information. In this case, the system doesn't know what payment method to offer, because available methods differ by country. Enter your country of residence and try again.

Some deposits might be declined by your bank if they have restrictions on international payments. Please contact your bank and check this information on their side.

You are always welcome to make deposits from an e-wallet instead.

We support the following: Skrill, Neteller, Paypal

You can easily register with any of them online for free, and then use your bank card to add money to the e-wallet.

What is 3DS?
The 3-D Secure function is a special method for processing transactions. When you get an SMS notification from your bank for an online transaction, it means that the 3D Secure function is on. If you do not receive an SMS message, contact your bank to enable it.
CVV or CVC code. What does CVV mean?
The CVV or СVС code is a 3-digit code that is used as a security element during online transactions. It is written on the signature line on the back side of your card. It looks like this
What's this 72-hour error?
This is a new AML (anti-money laundering) system that we have implemented. If you deposit via Boleto, you must wait up to 72 hours before making a withdrawal. Note that the other methods are not impacted by this change.
How can I unlink my card?
If you want to unlink your card, please click "Unlink Card" right under the "Pay" button when you make your new deposit.
I paid a fast boleto and it didn't come into my account in 24 hours. Why not?
Please note that the maximum processing time for boletos, even the fastest, is 2 business days! Therefore, it means that there is only something potentially wrong if this deadline has expired. It is common for some to be credited quickly and others not. Please just wait! If the deadline has expired, we recommend contacting us via support.
What if I want to change the currency of my account?

You can only set the currency once, when you make the first deposit attempt.

You will not be able to change the currency of your real trading account, so please make sure you choose the correct one before you click "Proceed to payment".

You can deposit in any currency and it will be automatically converted to the one you chose.

Where is my money? A deposit was made to my account automatically

IQ Option company is not able to debit your account without your authorization.

Please make sure that a third party doesn't have access to your bank account or e-wallet.

It's also possible that you have several accounts on our website.

If there's any chance that someone got access to your account on the platform, change your password in the settings.

How long does it take for the boleto I paid to be credited to my account?
Boletos are processed and credited to your IQ Option account within 2 business days. Please note that we have different boletos, and they usually vary only in the minimum processing time, being 1 hour for fast boletos and 1 day for the other versions. Remember: business days are only from Monday to Friday.
Debit and credit cards. Can I deposit via credit card?
You can use any Visa, Mastercard, or Maestro (with CVV only) debit or credit card to deposit and withdraw money, except for Electron. The card must be valid and registered in your name, and support international online transactions.
How do I make a deposit?

You are welcome to deposit using a debit or credit card (Visa, Mastercard or Maestro) or an e-wallet like Skrill, Neteller, Webmoney, and other e-wallets.

Choose your payment method here

The minimum deposit is 10 USD/GBP/EUR.

Many of our traders prefer using e-wallets instead of bank cards because it's faster for withdrawals.

And we have good news for you: We don't charge any fees when you make a deposit.

How long does it take for the deposit I made by bank transfer to arrive in my account?
The standard maximum time limit for bank transfers is 2 business days, and it can take less. However, just as some boletos are processed in less time, others may need all the time of the term. The most important thing is to make the transfer on your own account and place a request through the website/app before making the transfer!
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Risk Warning
The Financial Products offered by the company include Contracts for Difference ('CFDs') and other complex financial products. Trading CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, CFDs may not be suitable for all investors because it is possible to lose all of your invested capital. You should never invest money that you cannot afford to lose. Before trading in the complex financial products offered, please ensure to understand the risks involved.
You are granted limited non-exclusive non-transferable rights to use the IP provided on this website for personal and non-commercial purposes in relation to the services offered on the Website only.
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