सहायता

हम आपके सवालों पर तुरंत और तेज़ी से प्रतिक्रिया देंगे, आप क्या जानना चाहेंगे?
हमारी टीम से और सहायता पाने के लिए साइन इन करें। साइन इन करें
कैटेगरी के अनुसार अक्सर पूछे जाने वाले प्रश्न:
General QuestionsGeneral Questions
How do I top up the practice account?
You can always top up your practice account for free if the balance falls below $10,000. First, you must select this account. Then click the green Deposit button with two arrows in the upper-right corner. A window opens where you can choose which account to top up: the practice account or the real one.
How much money can I make?
Your success depends on your skills and patience, your chosen trading strategy, and the amount you are able to invest. We recommend watching our training videos first, so you can make more informed transactions. Beginning traders can try out their skills and practice on the practice account.
What is IQ Option?

IQ Option is a trading platform that helps you start your journey as a trader. We offer the following instruments:

- CFDs on currency pairs

- CFDs on stocks

- CFDs on commodities

- CFDs on Cryptocurrencies

- CFDs on ETFs

- Binary Options

- Digital Options

You can start practicing on a demo account, and then continue trading with real funds. Our graphical tools and convenient technical analysis indicators help you make trading decisions.

How much money can I make on the practice account?
You can't take any profit from transactions you complete on the practice account. You get virtual funds and make virtual transactions. It is intended for training purposes only. To trade using real money, you need to deposit funds to a real account.
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Depositing fundsDepositing funds
Can I deposit using someone else's account?
No. All deposit means must belong to you, as well as the ownership of cards, CPF and other data, as stated in our Terms and Conditions.
I have problems depositing via card

Use your computer to deposit and it should work right away!

Clear temporary internet files (cache and cookies) from your browser. To do this, press CTRL+SHIFT+DELETE, choose the time period ALL, and select the option to clean. Refresh the page and see if anything changed. For complete instructions, see here. You can also try using a different browser or a different device.

Deposits might be declined if you entered the wrong 3-D Secure code (the one-time confirmation code sent by the bank). Did you get a code via SMS message from your bank? Please contact your bank if you didn't get one.

This might happen if the "country" field is empty in your information. In this case, the system doesn't know what payment method to offer, because available methods differ by country. Enter your country of residence and try again.

Some deposits might be declined by your bank if they have restrictions on international payments. Please contact your bank and check this information on their side.

You are always welcome to make deposits from an e-wallet instead.

We support the following: Skrill, Neteller, Webmoney

You can easily register with any of them online for free, and then use your bank card to add money to the e-wallet.

What is 3DS?
The 3-D Secure function is a special method for processing transactions. When you get an SMS notification from your bank for an online transaction, it means that the 3D Secure function is on. If you do not receive an SMS message, contact your bank to enable it.
CVV or CVC code. What does CVV mean?
The CVV or СVС code is a 3-digit code that is used as a security element during online transactions. It is written on the signature line on the back side of your card. It looks like this
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Withdrawing fundsWithdrawing funds
What is the ARN and what is it for? What is ARN?

The acquirer reference number, or ARN, is a unique number that tags a credit card transaction when it goes from the merchant's bank (the acquiring bank) through the card scheme to the cardholder's bank (the issuer). This number can be used by issuing banks to trace a transaction with an acquirer.

It is very important to give the ARN codes to your bank's Processing Center (the employees of a general client office sometimes are not aware of these codes and their use). If you are not able to visit the Processing Center, contact the bank officers responsible for processing card operations. They will help you to track the money.

How do I withdraw funds from the trading account to a bank card?

1. To withdraw your funds, go to the Withdraw Funds section. Choose a withdrawal method, specify the amount and other data required, and click the “Withdraw Funds” button. We do our best to process all withdrawal requests within the same day or next day if outside working hours on business days (weekends excluded). Please note that interbank (bank-to-bank) payment processing may take a bit longer.

2. The number of withdrawal requests is not limited. The withdrawal amount should not exceed the amount of your current trading balance.

*Withdrawals return money that was paid in a previous transaction. Thus, the amount you can withdraw to a bank card is limited to the amount of money you deposited using this card.

Appendix 1 shows a flowchart of the withdrawal process.

The withdrawal involves the following parties:

1) IQ Option

2) Acquiring bank – IQ Option’s partner bank

3) International payment system (IPS) – Visa International or MasterCard

4) Issuing bank – The bank that opened your bank account and issued your card

In case of malfunction on the side of one of the above-mentioned parties during the withdrawal process, there might be issues with funds being credited to the card. At the moment of the withdrawal on the eu.iqoption.com website, IQ Option provides information about the transaction to the acquiring bank. The acquiring bank assigns a unique ARN* code to the operation and passes it to the IPS. The IPS then assigns a unique RRN* code and transfers all the information to the issuing bank. The issuing bank processes the operation and credits the funds to your card.

*ARN and RRN identification codes serve as proof of successful withdrawal transactions. The ARN and RRN codes are unique for every transaction and prove that this exact transaction was successful.

3. Flowchart of funds withdrawal from the trading balance to a bank card. (Appendix 1)

4. Possible malfunctions

If 15 calendar days have passed after the withdrawal request but the funds were not credited to the bank card, please contact IQ Option Support through your Profile (or send email to support@iqoption.com).

In your message to the support team, it is important to mention the dates and amount of the withdrawal not credited to the bank card (please make sure that 15 calendar days have passed before writing a message to the support team). We also ask that you attach a credit card statement issued and signed by the bank.

4.1. If the transaction is not successful, the support team will provide an explanation of what happened and advise you on what steps need to be taken.

4.2. If the transaction is successful on the sides of both IQ Option and the IPS, customer support will provide the unique identification numbers (ARN, RRN) for the non-credited transactions.

You should:

1) Fill out the form Template 1.

2) Take it to the issuing bank’s processing department (the department responsible for processing payments, which may be called the processing center, payment services support department, bank card operations support department, etc.). The issuing bank should be able to use the ARN and RRN codes to track the withdrawal transactions. If the bank failed to track the transactions with the help of the codes, they should sign the document provided. This document should be sent to the IQ Option support team (support@iqoption.com). Please do not forget to mention that the funds were not credited. IQ Option can forward this form to the IPS only if there is an official reply stating that operations were not processed or not found by the issuing bank.

Upon submission of the completed form from Template 1, an investigation will be opened with the relevant payment processing company and/or third party involved with the processing of your payment(s). It is important for you to note and acknowledge that such investigation is carried out by third parties outside of IQ Option’s control and is generally completed within 30 to 180 days. As such, IQ Option is unable to guarantee and/or influence the time period required for the completion of the investigation.

*ARN (Acquirer's Reference Number) is a unique transaction code assigned by the acquiring bank.

*RRN (Retrieval Reference Number) is a unique transaction code assigned by the payment system.

How do I withdraw money?

Your withdrawal method will depend on the deposit method.

If you use an e-wallet to deposit, you will only be able to withdraw to the same e-wallet account. In order to withdraw funds, make a withdrawal request on the withdrawal page. Withdrawal requests are processed by IQ Option within 3 business days. If you withdraw to a bank card, a payment system and your bank require additional time to process this transaction.

Conditions may vary depending on location. Please get in touch with Support for precise instruction.

Why did you change the minimum amount for bank transfer withdrawals to 200.00BRL?
This is a new minimum withdrawal amount for bank transfers only. If you choose another method, the minimum amount is still 4 BRL. This change was necessary due to the high number of withdrawals processed by this method at low values. In order to respect the processing time, we need to decrease the number of withdrawals made per day, without affecting the quality of the same.
+7 सवाल
TournamentsTournaments
What is a rebuy in the tournament?
In some tournaments, you can reload your tournament balance by re-paying the entry fee in real money. For example, if a tournament allows rebuys and your starting balance is $100, you can click "Rebuy" next to the balance and you will have $200 on your tournament balance. The number of rebuys during the tournament is unlimited, but only if the current balance and the profit from open positions is less than the starting balance. At the start of the tournament, you can reload once. The rebuy amounts are totaled and added to the tournament prize pool.
How can I collect a prize in a tournament?
If you are awarded one of the prizes in the tournament, your winnings are automatically credited to your real account when the tournament ends. Usually this happens instantly, but in some cases it may take from several minutes to an hour.
Why can't I access my tournament account?
If you select a tournament account but nothing happens, most likely the tournament hasn't started yet. To find out when the tournament will begin, click Tournaments in the left-hand menu on the platform.
What assets can I trade during tournaments?
When you compete with other traders within IQ Tournaments, you are welcome to choose any asset from the Options Tab only.
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AccountAccount
How can I close my account?
Some traders get too involved in trading and aren't able to stop, which leads them to make reckless investments over and over again. If you need to take a break and stop trading for a while, you can close your account in the settings in your profile. The "Close Account" button is at the very bottom of the page. Please note: After you close the account, you can't open your profile or trade on the platform. Go to settings
I have a virtual card that I can't verify. What should I do?
In that case, everything will depend on your bank. If you have access to the card, just send us a screenshot of it so we can verify it. Some applications do not allow the capture (screenshot), in this case you will need to contact your bank to get the screenshot or use another device to photograph the card in question. If you have access to the images via web/browser, make sure that you capture the entire browser page, not just the image of the card.
How do I change my home address?

To change your address, please send an official request to docs@iqoption.com. Make sure to indicate both your old and new address in the email.

After this, upload a document in your profile to confirm your intention to change the address.

You can check an example of a valid ID/driving license here. Also, here is how a valid passport looks like.

Once your document is uploaded, let us know of it in the chat. We will gladly change your address for you.

How do I unsubscribe from emails?
Every email message has an Unsubscribe link at the bottom. It only takes one click to stop getting our emails. You can also set this in your profile. To do this, click the profile icon in the upper-right corner and go to the Personal Data section. On the page that opens, go to the E-mail settings tab, where you can choose which types of notifications you want to receive from us. Go to the e-mail settings
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VerificationVerification
Why were my documents declined?

Please check if:

- your docs are in color

- your docs were issued not earlier than six months ago

- you uploaded full-page copies of your documents

- you covered all the card numbers properly (the photo must show the first six and the last four digits of your card number; the CVV code on the reverse must be covered)

- you uploaded appropriate documents as your ID, such as your passport or driving license

I cannot confirm my email address

1. Open the platform using Google Chrome in incognito mode

2. Clear your browsing data — cache and cookies. To do this, please press CTRL + SHIFT + DELETE, choose the period ALL and then click CLEAN. Afterwards, please restart the page and see if there have been any changes. The complete procedure is described here. You may also try to use another browser or another device.

3. Request a verification e-mail once again.

4. Check your spam folder in your e-mail box.

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

I cannot confirm my phone number

1. Open the platform using Google Chrome in incognito mode

2. Make sure your phone number is specified accurately

3. Restart your mobile device and make sure your device receives other messages

4. Check whether you have received an SMS or a call with a verification code

If it does not help, please contact our Support Team via LiveChat and provide our specialists with the screenshots of an error (if any)

Can I trade without being verified?
It is obligatory to pass all the verification steps to be able to trade on our platform. In complying with highest standards of safety and security, we strive to make sure that it's the owner of the account who performs trading transactions and makes payments on our trading platform.
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TradingTrading
How does a multiplier work?

CFD trading offers the usage of a multiplier which can help a trader to control the position that exceeds the amount of money invested in it. The potential profitability (as well as risks) will also be magnified. Investing $100 a trader may get the return that is comparable to a $1000 investment. That’s the opportunity a multiplier can offer. However, remember that the same goes with potential losses as these would be multiplied as well.

You will find the information here.

I had a tie on Digital Options and I still lost my investment. Why was that?
Digital Options function differently from Binary Options. In the case of Digital Options, you must select a Strike Price, which is the price the asset must break through to make your transaction profitable. If the opening value equals to the closing one, the trade will close at loss since the Strike Price is not reached.
What are the purchase time and the expiration time?
The chart shows two lines marking points in time. The purchase time is the white dotted line. After this time, you can't buy an option for the selected expiration time. The expiration time is shown by the solid red line. When the transaction crosses this line, it closes automatically and you take either a profit or a loss for the result. You can choose any available expiration time. If you have not opened a deal yet, both white and red lines will be moving together to the right to mark the purchase deadline for the chosen expiration time.
What is Slippage?
Please note that Slippage may occur when trading in CFDs. It is the difference between the expected price of an order and the price at which the order is actually executed. It can work either positively or negatively. It’s likely to occur during periods of higher volatility when market prices fluctuate very quickly. The situation can occur with either Stop Loss and Take Profit orders.
+13 सवाल
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सहायता पाने के लिए साइन इन करें। साइन इन करें
  • होम
जोख़िम चेतावनी
कंपनी द्वारा पेश किए जाने वाले वित्तीय उत्पादों में Contracts for Difference ('CFDs') और अन्य जटिल वित्तीय उत्पाद शामिल होते हैं। CFDs ट्रेडिंग में उच्च स्तर का जोख़िम शामिल होता है क्योंकि लीवरेज आपके लाभ और हानि दोनों के लिए काम करता है। इसके परिणाम स्वरूप CFDs सभी इन्वेस्टर के लिए उपयुक्त नहीं हो सकते हैं क्योंकि यह संभावना है कि आप अपनी पूरी इन्वेस्ट की गई कैपिटल गँवा दें। आपको ऐसा धन कभी इन्वेस्ट नहीं करना चाहिए जिसे गंवाना आप सह नहीं सकते हों। जटिल फ़ाइनेंसियल उत्पादों की ट्रेडिंग करने से पहले पक्का कर लें कि आपने उनमें शामिल जोख़िम को समझ लिया है।
आपको केवल इस वेबसाइट पर प्रदान की जानी वाली सेवाओं के संबंध में सीमित नॉन-एक्सक्लूसिव नॉन-ट्रांसफ़र योग्य अधिकार प्रदान किए जाते हैं जिससे आप इस वेबसाइट पर दिए गए IP का उपयोग आप व्यक्तिगत और गैर व्यावसायिक उद्देश्यों के लिए कर सकें।
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